Last Updated: April 9, 2026
We want you to be completely satisfied with your purchase from Marium Mart, LLC. If you are not satisfied for any reason, we offer a straightforward return and refund process.
1. Return Window
You may return most items within 30 days of delivery for a full refund or exchange. Some product categories have modified return windows as noted at checkout or on the product page.
2. Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition as when you received it
- In the original packaging with all accessories included
- Returned within 30 days of the delivery date
- Accompanied by proof of purchase (order number or receipt)
3. Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale
- Opened personal-use hygiene items, where applicable to a listed product
- Products with visible signs of use beyond inspection
4. Return Process
- Step 1: Email returns@mariummart.com with your order number and reason for return.
- Step 2: We will send a Return Merchandise Authorization (RMA) number and return instructions within 2 business days.
- Step 3: Ship the item to our return address with the RMA number clearly marked on the package.
- Step 4: Once we receive and inspect the return, we process your refund within 5–7 business days.
5. Refunds
- Approved refunds are credited to the original payment method within 5–7 business days of inspection
- Original shipping charges are non-refundable unless the return is due to our error
- Return shipping costs are the responsibility of the customer unless the item is defective or was shipped in error
6. Damaged or Defective Items
If you receive a damaged or defective item, contact us within 48 hours of delivery at support@mariummart.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
7. Exchanges
We offer exchanges for items of equal value. To request an exchange, follow the return process above and indicate your preferred replacement item. Exchanges are subject to product availability.
8. Wholesale Order Returns
Wholesale case-pack orders follow the same 30-day window and process above, applied to full or partial cases. Custom or special-order wholesale quantities may carry different terms, which will be confirmed in writing at the time of order.
